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Security Policy

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Security Policy

1. Purpose

The purpose of this Security Policy is to outline the security measures AIQoD 360 implements to protect our SaaS platform, client data, and internal assets. This policy is designed to support a secure, reliable, and compliant environment for all users and ensures that our security practices align with industry standards.

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2. Scope

This policy applies to all AIQoD 360 systems, data, applications, users, and processes. It governs data handling, user access, system monitoring, incident response, and other areas critical to the security of our platform.

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3. Data Protection and Privacy

AIQoD 360 is committed to protecting all client data and ensuring privacy at every level.

  • Data Encryption: All data, both at rest and in transit, is encrypted using advanced encryption standards (AES-256 for data at rest, TLS 1.2/1.3 for data in transit).

  • Data Segmentation: Client data is logically segmented to prevent unauthorized access across different customer accounts.

  • Data Minimization: We collect only necessary data for service delivery and enforce strict data retention policies to minimize risk.

  • Privacy by Design: Security and privacy considerations are incorporated into the design and development of all services, ensuring compliance with data protection regulations.

 

4. Access Control

Only authorized personnel have access to AIQoD 360 systems and data. Access is managed through role-based control (RBAC) and least privilege principles.

  • Authentication and Authorization: Multi-factor authentication (MFA) is required for all users accessing sensitive systems. Access is granted based on role-specific needs.

  • Role-Based Access: Permissions are limited based on job roles, ensuring that employees only have access to data required for their responsibilities.

  • Account Monitoring and Review: User accounts are regularly audited to ensure permissions remain accurate, and unnecessary accounts are promptly deactivated.

 

5. Network Security

AIQoD 360 employs comprehensive network security measures to protect against unauthorized access, data breaches, and cyber threats.

  • Firewalls and Intrusion Detection: Firewalls and intrusion detection/prevention systems (IDS/IPS) are deployed to monitor and protect network traffic.

  • Network Segmentation: Our network is segmented to isolate sensitive data from public or less-secure areas.

  • VPNs and Secure Connections: Remote access is restricted to VPN-secured connections, and public access to sensitive systems is prohibited.

 

6. Application Security

The AIQoD 360 platform is built with robust security measures to protect applications and user data.

  • Secure Development Lifecycle (SDLC): Our software development follows a secure lifecycle, with regular code reviews, static and dynamic analysis, and adherence to security best practices.

  • Vulnerability Management: Regular vulnerability assessments, penetration testing, and patch management are performed to identify and remediate potential weaknesses.

  • OWASP Compliance: AIQoD 360 applications adhere to OWASP standards to prevent common security risks like SQL injection, XSS, and CSRF attacks.

 

7. Data Backup and Recovery

Data integrity and availability are critical to our operations, so AIQoD 360 maintains a robust backup and disaster recovery plan.

  • Regular Backups: Data is backed up daily to secure, off-site storage facilities to ensure redundancy and availability.

  • Testing and Drills: Regular disaster recovery drills are conducted to ensure system resilience and quick recovery in the event of data loss or disruption.

  • Data Restoration: In the event of an incident, our team can quickly restore data and systems to minimize impact on users.

 

8. Incident Response

AIQoD 360 has an established incident response plan to handle any potential security breaches or threats effectively.

  • Detection and Monitoring: Systems are continuously monitored for signs of unusual activity or potential threats using automated security information and event management (SIEM) tools.

  • Incident Response Team (IRT): A dedicated team responds to security incidents, ensuring rapid containment, investigation, and remediation.

  • Reporting and Communication: In case of a security breach that may impact client data, affected clients will be promptly notified following regulatory and legal requirements.

 

9. Physical Security

Our physical infrastructure is secured against unauthorized access, ensuring the safety of both data and systems.

  • Access Controls: Physical access to data centers and offices is restricted to authorized personnel only and is controlled through access cards and biometric systems.

  • 24/7 Surveillance: Security cameras monitor all access points, and security personnel are present at all facilities.

  • Environmental Controls: Data centers have climate control, power backups, and fire suppression systems to protect hardware from damage.

 

10. Compliance and Audits

AIQoD 360 complies with applicable industry standards and regulations to maintain security and trustworthiness.

  • Regulatory Compliance: We adhere to GDPR, CCPA, and other relevant data protection regulations.

  • Third-Party Audits: Independent auditors conduct regular security assessments to verify compliance and identify areas for improvement.

  • Certification: AIQoD 360 aims to achieve and maintain security certifications, such as ISO 27001, demonstrating our commitment to robust information security management.

 

11. User Responsibilities

Users of the AIQoD 360 platform are expected to follow best practices to help maintain a secure environment.

  • Secure Password Practices: Users should create strong, unique passwords and refrain from sharing their credentials.

  • Phishing Awareness: Employees and users are regularly trained to recognize and report phishing attempts and other social engineering attacks.

  • Device Security: Users are encouraged to keep their devices secure with up-to-date antivirus software and secure network connections.

 

12. Updates to the Security Policy

This Security Policy is reviewed regularly and may be updated to reflect new security measures, changes in regulatory requirements, or adjustments to AIQoD 360’s operational practices. We encourage users to review this policy periodically.

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